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Our Terms & Conditions

IMPORTANT NOTICE

Raj Travel does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, insurance providers for travel-related services

By using this Site, you acknowledge that the rates offered by Raj Travel and affiliate companies are a result of negotiation between Raj Travel and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges.

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our Airline tickets and hotels do not allow any date or name changes after the booking is completed. Raj Travel does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.

CANCEL AND EXCHANGE

Most of our airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with our experienced travel agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our office. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable Raj Travel ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.

CANCEL AND REFUND

Most of our airline tickets, hotels, are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our office to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

  • you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
  • you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing);
  • We are able to secure waivers from suppliers to process this requested cancellation and refund.

CREDIT CARD DECLINES

If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

BAGGAGE POLICY AND FEES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in; to find the baggage fees for each airline, please visit our Baggage Fees page.

OVERBOOKING OF FLIGHTS

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. Each airline has its own rules for dealing with such scenarios, which are contained in the airline’s contract of carriage. Check with the airline or call us for details.

VISA AND ENTRY REQUIREMENTS

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country(s) you are visiting or transiting through. Raj Travel will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

Your transaction with Raj Travel does not guarantee entrance to the country of destination. Traveler understands that Raj Travel accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by Raj Travel’s employees must be verified with government authorities. Such information does not imply responsibility on Raj Travel’s behalf.



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